How do I request a refund?
To request a refund, click the support widget in the bottom-right corner of the screen and submit a message to our support team. Please include the email used for your application, your phone number, and a short description of the issue.
How long does it take to review a refund request?
Refund requests are typically reviewed within 1–3 business days. Our support team will notify you once a decision has been made.
When am I eligible for a refund?
A refund may be issued if:
You were charged but the verification process did not start
A technical issue prevented you from completing the process
A duplicate charge occurred
An error on our platform affected the verification process
Each request is reviewed individually by our support team.
Can I get a refund if my application was declined?
No. The verification fee covers the cost of running verification and screening services. Once those checks have been completed, the fee is generally non-refundable, regardless of the outcome of the application.
I was charged twice. What should I do?
If you believe you were charged more than once, please contact support through the widget in the bottom-right corner of the screen. Our team will investigate and issue a refund if a duplicate charge occurred.
What happens if there was a technical issue during verification?
If a technical issue on our platform prevented the verification process from completing, you may be eligible for a full refund. Please submit a support request so we can review your case.
How will my refund be issued?
If approved, refunds are issued back to the original payment method used during checkout.
How long does it take for the refund to appear on my account?
Once processed, refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.