If you believe you were charged in error or experienced an issue during the verification process, you can request a refund directly through our support team.
How to Request a Refund
To submit a refund request:
Click the support widget in the bottom-right corner of the screen.
Select Create a ticket
Choose Request a Refund (or describe the issue you experienced).
Provide the requested information and submit your ticket.
Our support team will review your request and respond as quickly as possible.
Information to Include
To help us process your request quickly, please include:
Your email address
Your phone number
A brief description of the issue you experienced
Providing accurate information helps us locate your application and review your request faster.
When a Full Refund May Be Issued
A full refund may be issued if:
A technical issue on our platform prevented you from completing the process
You were charged but the verification process did not start
A duplicate charge occurred
An error on our end affected your verification
Situations Where Refunds Are Not Typically Issued
Refunds are generally not issued if:
The verification process was successfully completed
The fee covers third-party verification services that were already executed
Review Process
All refund requests are reviewed individually by our support team. If approved, refunds are typically issued back to the original payment method.